The level of service provided by us will also depend on the amount of the service charge. In the case of smaller blocks with a minimal service charge, we may be involved only as and when necessary to deal with major issues such as drains and roof repairs; gardening, cleaning etc will be arranged by the lessees themselves.
We provide a more “hands on” service to bigger blocks which may have, for example, lifts, sewage pumping stations, security systems and parking controls.
In larger blocks with an established network of contractors, there will be a list of emergency contact numbers for specified contractors. These can be contacted directly outside normal working hours and at weekends and holidays. The specified contractors should be called out sparingly to avoid incurring unnecessary costs for lessees.