Our legal remedies for non‑payment are extensive. They include possible action against the property as well as against the individual responsible for non‑payment. This means that, if you have recently moved in, you will still have to pay up all outstanding rent in order to protect your interest in the property. Obviously, the issue of rent arrears should have been sorted out when you bought the property. Therefore, if you have any doubts, you should direct them to the solicitor or licensed conveyancer who acted on your behalf in the purchase of the property.
Our experience is that not everyone pays us as promptly as we would wish. If we do have to chase the debt, we will incur costs, which we will recover where the lease or rent charge deed permits. We also reserve the right to approach any mortgagee (e.g. building society), details of which we can obtain from the Land Registry; the mortgagee will normally add their own administration charges in these circumstances.
If you dispute the amount of rent claimed, please send a cheque for the part which is not disputed together with a letter explaining why you dispute the balance.
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If you require a receipt at the time of paying your rent with our rent demand, please send a stamped addressed envelope. At other times there will be an administration charge of £20.
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If you are paying rent on behalf of other properties as well as your own, we may be prepared to take over your interest and start collecting directly from the other properties ourselves. How this is achieved will depend on whether you are collecting as agent or as an intermediate landlord.
If you are collecting as agent, a simple letter from you indicating that you now want us to take over collection will be sufficient.
If you are collecting as intermediate landlord, we need to acquire your interest. We may be able to pay you some money for your interest but this will depend on factors such as the level of the profit rent (i.e. receivable rents less payable rent) and how many properties are involved. A common transaction is that we exchange the freehold of your property (i.e. our interest) in return for the intermediate leasehold interests that you hold in properties other than your own.
If you wish to pursue the possibility of our taking over direct collection, please send us details of individual rents which you now collect (e.g. amounts per annum and property addresses), together with an indication of whether (if known) you collect as agent or intermediate landlord. We shall then get back to you with our thoughts and (if appropriate) our offer. You are under no obligation to proceed when you send us details of the rents you collect.